Terms of service

TERMS & CONDITION:

OVERVIEW

This website is operated by Clefskincare. Throughout the site, the terms “we”, “us” and “our” refer to Clefskincare. Clefskincare offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION 

We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. 

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. 

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates so that we can complete your transactions and contact you as needed. 

For more details, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 

Certain content, products, and services available via our Service may include materials from third parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party. 

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS 

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by e-mail, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party. 

SECTION 10 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Clefskincare, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Clefskincare and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY 

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION 

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia. 

SECTION 19 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time on this page. 

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at hello@clefskincare.com.

CLEF MEMBERSHIP GENERAL TERMS & CONDITION:

OVERVIEW
The CLEF Membership Programme (“Membership Programme”) is operated by Clefskincare (“CLEF”, “we”, “us”, or “our”).         
               
By registering for a CLEF Membership account and participating in the Membership Programme, you agree to be bound by these Membership Terms & Conditions (“Membership T&C”), including any additional terms, conditions, policies and guidelines referenced herein.                        

These Membership T&C apply to all CLEF members, including members who earn points, redeem rewards, receive membership benefits, and participate in any membership-related promotions or activities.                        

Please read these Membership T&C carefully before joining or using the CLEF Membership Programme. By registering as a CLEF member, you acknowledge and agree to comply with all terms stated herein.                        

CLEF reserves the right to update, modify, suspend or terminate any part of the Membership Programme, including membership tiers, rewards, points system, benefits and qualifying criteria, at any time without prior notice. Members are responsible for reviewing the latest version of these Membership T&C.          

SECTION 1 - MEMBERSHIP REGISTRATION & ACCOUNT

1.1 Customers may join the CLEF Membership Programme by creating a CLEF member account through CLEF’s official channels.                
        
1.2 Membership benefits are tied to the registered member account and cannot be transferred, shared or combined with another account.        
                
1.3 Members are responsible for providing accurate and updated personal information, including contact details and birthday information where applicable.        
                
1.4 CLEF reserves the right to refuse, suspend or terminate membership accounts that are suspected of misuse, fraudulent activities or violation of these Membership T&C.   

SECTION 2 - MEMBERSHIP TIERS & QUALIFICATION

2.1 CLEF Membership consists of the following tiers:

Membership Tier         Qualification
Classic                               RM0 – RM499 cumulative Net Spend within 12 months
Diamond                       RM500 – RM799 cumulative Net Spend within 12 months
Elite                       RM800 and above cumulative Net Spend within 12 months

2.2 Membership tier qualification is determined based on the member’s cumulative Net Spend within a 365-day period.

2.3 Net Spend is calculated as:

Merchandise Amount – Discounts – Vouchers – Points Redemption – Refunds

2.4 Shipping fees and marketplace purchases are excluded from Net Spend calculation.

2.5 Membership tiers will be reviewed upon expiry based on the member’s cumulative Net Spend during the previous 365-day validity period.

2.6 Members may be renewed, upgraded or downgraded to the corresponding membership tier based on their qualifying Net Spend.

SECTION 3 - CLEF POINTS SYSTEM

3.1 Members will earn CLEF Points based on eligible Net Spend.

3.2 Point earning rate:

RM1 eligible Net Spend = 1 CLEF Point

3.3 Points will only be credited after the order has been successfully completed.

3.4 Points calculation will be rounded to the nearest whole number after applying any applicable points multiplier.

Example:

RM25.30 Net Spend = 25 points
RM25.30 × 1.5 points = 37.95 points → rounded to 38 points

3.5 Points earned from refunded, cancelled or returned items will be deducted accordingly.

3.6 CLEF Points:

Are valid for 12 months from the earning date
Cannot be exchanged for cash
Cannot be transferred to another member
Cannot be used to offset shipping fees

SECTION 4 - POINT REDEMPTION

4.1 Members may redeem available rewards using CLEF Points through eligible CLEF channels.

4.2 Available rewards and required points may vary and are subject to change.

4.3 Point redemption rewards are subject to stock availability.

4.4 Once a reward redemption is completed:

Points cannot be refunded or reinstated
Rewards cannot be exchanged for cash
Rewards cannot be transferred to another member

4.5 For rewards redeemed through online channels, applicable shipping fees will be borne by the member.

SECTION 5 - MEMBERSHIP VOUCHERS & REWARDS

5.1 Membership vouchers and rewards are issued based on the member’s eligible tier benefits.

5.2 Each voucher or reward:

Can only be redeemed once
Can only be redeemed at one participating sales channel/location
Cannot be reused once redeemed
Cannot be exchanged for cash

5.3 Membership vouchers must be used within the stated validity period.

5.4 Unless otherwise stated, membership vouchers:

Cannot be combined with other vouchers
Cannot be applied to Member Prices
Cannot be applied to Member Day Deals
Cannot be applied to bundles
Cannot be applied to Purchase-with-Purchase offers
May exclude selected promotional items

SECTION 6 - BIRTHDAY REWARDS      

6.1 Birthday rewards are available once per member per year during the member’s birthday month only.

6.2 Members must provide valid birthday information before the birthday month to receive birthday benefits.

6.3 Birthday rewards require a qualifying purchase based on the member’s membership tier.

6.4 Birthday gifts are subject to availability.

6.5 CLEF reserves the right to replace any unavailable gift with another item of equivalent value.

SECTION 7 - SHIPPING BENEFITS

7.1 Eligible members may receive free shipping vouchers based on their membership tier.

7.2 Free shipping benefits:

Are valid for standard delivery within West Malaysia only
Require minimum spending based on membership tier
Are limited to the allocated number of vouchers issued
Are limited to one shipping voucher per order

7.3 Free shipping benefits cannot be exchanged for cash and are not applicable to additional or special delivery charges.


SECTION 8 - MEMBER DAY & EXCLUSIVE BENEFITS

8.1 Member Day benefits may vary each month and are subject to availability.

SECTION 9 - EARLY ACCESS & EVENTS

9.1 Selected product launches may provide early access benefits:

Diamond Members: 24-hour early access
Elite Members: 48-hour early access

9.2 Early access is subject to product availability and purchase limits.

9.3 Private events and workshops are subject to registration availability.

9.4 Priority registration or reserved allocation does not guarantee attendance unless confirmed by CLEF.

SECTION 10 - MEMBERSHIP PROGRAMME CHANGES

10.1 CLEF reserves the right to modify, suspend or discontinue any membership benefits, rewards, points system, membership tiers or programme rules at any time.

10.2 Any changes will be communicated through CLEF’s official communication channels where applicable.

10.3 Continued participation in the CLEF Membership Programme after changes are made constitutes acceptance of the updated Membership T&C.

SECTION 11 - LIMITATION OF LIABILITY

11.1 CLEF does not guarantee uninterrupted availability of the Membership Programme or any membership benefits.

11.2 CLEF shall not be responsible for any loss, damage or inability to access membership benefits caused by technical issues, system errors, third-party platform issues or circumstances beyond CLEF’s reasonable control.

SECTION 12 - GOVERNING LAW

12.1 These Membership Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.            

SECTION 13 - CONTACT INFORMATION

For any questions regarding the CLEF Membership Programme, please contact:

Email: hello@clefskincare.com